Technical Support

Discussion in 'Discussion' started by Yukina, Mar 11, 2019.

  1. Yukina

    Yukina Житель форума

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    When I try to send a ticket to the technical support always comes following message:

    [​IMG]

    The ticket is about my profile having a wrong Date of Birth.

    What can I do to fix this problem?

    I use a Xiaomi Mi5S Plus with Android 8.0 and Firefox 65.0.1.

    Best regards Yukina
     
  2. Peach

    Peach Житель форума

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    I don't know about that "something went wrong window" However if you want to change your date of birth, you need to log into your account at https://en.101xp.com/ (not the forums section) and then click on your profile image in the top right. The default will be a blue head silhouette. It will bring you to your account page and there you can change your information such as nickname, date of birth.

    I hope that helps and is what you are looking for :)

    Update - Seems that doesn't change it for the forums as it does with the nickname unless it just takes time to pull over the information. So this may or may not help others with the date if birth. However, it does work for changing your forum name.
     
  3. Yukina

    Yukina Житель форума

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    Hey Peaches,

    thank you for your answer and the detailed description. Unfortunately, that doesn't work either.

    I hope that the ticket system works soon or a mod writes something about this.

    Best regards Yukina
     
    Peaches likes this.
  4. IV Lanez

    IV Lanez Житель форума

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    I am also having this issue with changing date of birth.
    --- Сообщение добавлено ---
    Can someone help me with changing my profile name would be greatly appreciated thanks:)
     
  5. Peach

    Peach Житель форума

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    To change your profile name and have it show up on the forums:
    • Log into the home page for 101xp found here -> https://en.101xp.com/ you will find the login in the upper right
    • It opens a pop-up window for your email and the password that was emailed to you on account creation
    • Click again in the top right where you see the silhouette of a persons head and shoulders which is a default profile icon
    • It leads you to a page where you can change your information
    • The nickname you use there will show up here on the forums :)
     
    player29803687 likes this.
  6. Bejszi

    Bejszi Житель форума

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    Date of birth change can be made only by Community manager somehow... For example, I have wrong dob on another 101xp forum for years now :D But no problem, I hide it.
     
    Peaches likes this.