1) Go to the support page: https://en.101xp.com/help 2) Choose the game that you need help with: 3) Read the information that is available in the game section. Perhaps you will find the answer you are looking for: 4) If you did not find what you were looking for and want to submit a ticket to the specialist, then you need to select the "no" option as the answer to the question "Was this information helpful?" in any article section: 5) After that, fill in the application form in the technical support ticket as detailed as possible: 6) Click "Send" and wait for the response from the support specialist. Please note that the response of the specialist may take up to three business days. Have a nice game!