Game deleted my ID number

Game deleted my ID number that I had and give me new ID.
My character and game progress are lost as new ID give only new character selection screen.
I login to games only with google account on Android device.

 

Did you attempt to sync your account? When did this happen, just recently? Does it say "guest" when you are on the login screen with the new number? Did you try to log out, and then log back in with your google account?

 

Game crashed. Then game could not pass login screen. Restarted game few times and same problem was here.
Started repair option. After game downloaded and installed all files game give me login box with option to use xp.101, facebook, gooogle or guest login. I selected Google account and right away noticed that welcome player ID was wrong. I did enter same server but my character was gone, just new character selection screen.
it was about 45 minutes ago when playing game.

 

Yes the login server had a little bit of an issue. Do you know how to log out of the guest account so you can log into your account using Google?

 

I have authorization box on my screen.
Waiting for your guide.

 

Click "Continue as guest" And then when it shows the server and the enter button. Click on the right side where it says profile and that will pop up another window. Click "Logout" and then it will show Sync Progress, click "Logout" under that purple button again and it will bring you back to the 1st screen. Click on the google icon and follow those prompts to log into your account.

Do not "Sync" your account because you don't need to in this particular instance as it will cause an issue since you didn't start with a guest account but already have a bound account to your google.

 

Problem solved.

Thank you.

 

Hello, i need help, since update, i think i may have synced my gamecenter account to a guest account which overided my gamecenter account characters. I cannot see my characters since update, please help me!

 

Please go ahead and repair your game, then try to log in. If it puts you at guest, log out and then log in with GC. If you still do not see your avatars after doing that, you can email support@101xp.com to have them look at your binding.