Game deleted my ID number

Discussion in 'Help and Support' started by player29899986, May 4, 2019.

  1. player29899986

    player29899986 Житель форума

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    Game deleted my ID number that I had and give me new ID.
    My character and game progress are lost as new ID give only new character selection screen.
    I login to games only with google account on Android device.
     
  2. PoiznPeach

    PoiznPeach Moderator

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    Did you attempt to sync your account? When did this happen, just recently? Does it say "guest" when you are on the login screen with the new number? Did you try to log out, and then log back in with your google account?
     
  3. player29899986

    player29899986 Житель форума

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    Game crashed. Then game could not pass login screen. Restarted game few times and same problem was here.
    Started repair option. After game downloaded and installed all files game give me login box with option to use xp.101, facebook, gooogle or guest login. I selected Google account and right away noticed that welcome player ID was wrong. I did enter same server but my character was gone, just new character selection screen.
    it was about 45 minutes ago when playing game.
     
    Last edited: May 4, 2019
  4. PoiznPeach

    PoiznPeach Moderator

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    Yes the login server had a little bit of an issue. Do you know how to log out of the guest account so you can log into your account using Google?
     
  5. player29899986

    player29899986 Житель форума

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    I have authorization box on my screen.
    Waiting for your guide.
     
  6. PoiznPeach

    PoiznPeach Moderator

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    Click "Continue as guest" And then when it shows the server and the enter button. Click on the right side where it says profile and that will pop up another window. Click "Logout" and then it will show Sync Progress, click "Logout" under that purple button again and it will bring you back to the 1st screen. Click on the google icon and follow those prompts to log into your account.

    Do not "Sync" your account because you don't need to in this particular instance as it will cause an issue since you didn't start with a guest account but already have a bound account to your google.
     
    Last edited: May 4, 2019
  7. player29899986

    player29899986 Житель форума

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    Problem solved.

    Thank you.
     
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  8. Búkaki

    Búkaki Житель форума

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    Hello, i need help, since update, i think i may have synced my gamecenter account to a guest account which overided my gamecenter account characters. I cannot see my characters since update, please help me!
     
  9. PoiznPeach

    PoiznPeach Moderator

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    Please go ahead and repair your game, then try to log in. If it puts you at guest, log out and then log in with GC. If you still do not see your avatars after doing that, you can email support@101xp.com to have them look at your binding.