Code redeeming

Discussion in 'Help and Support' started by Bejszi, Mar 27, 2019.

  1. Bejszi

    Bejszi Житель форума

    Joined:
    Mar 27, 2019
    Messages:
    4
    Likes Received:
    4
    Gender:
    Female
    Location:
    Czech republic
    Hi everyone.
    Today I received email with 2 promo codes (mount and title), but can't claim it. When I try to redeem code, all I get is message saying "exchange failed" for both codes. A bit disappointing. Does anyone else expected similar isuue and how should I deal with it?
    Thanks in advance.
    Bej

    Ps: Codes from email never worked for me in any 101 game, I am so hoping that finally it had changed and this time I will be able to use it...
     
  2. player29956311

    player29956311 Житель форума

    Joined:
    Mar 28, 2019
    Messages:
    2
    Likes Received:
    2
    you have exchange fail because your email client cannot see the normal/capital letters of the codes. if i copy paste the code with my samsung email client or Mozilla thunderbird mail client on PC, i can see the normal/capital letters of the code.

    email code looks like : AAAEIBCBOHUVPOBP
    Copy/paste code looks like : AAAEIbcBOhuVPOBp

    Best regards, Scred
     
    player29978857 and Bejszi like this.
  3. Bejszi

    Bejszi Житель форума

    Joined:
    Mar 27, 2019
    Messages:
    4
    Likes Received:
    4
    Gender:
    Female
    Location:
    Czech republic
    Will try, thx!

    //EDIT: before I tried, to my email came new codes and those are working perfectly.
     
    Last edited: Mar 28, 2019
  4. mOgLy

    mOgLy Житель форума

    Joined:
    Mar 27, 2019
    Messages:
    4
    Likes Received:
    1
    Gender:
    Male
    Still not work and i use Thunderbird...
     
  5. Havicks9

    Havicks9 Житель форума

    Joined:
    Mar 11, 2019
    Messages:
    4
    Likes Received:
    0
    --- Сообщение добавлено ---
    My. Codes just. Worked werid but wicked.
     
  6. Oloon

    Oloon Житель форума

    Joined:
    Apr 7, 2019
    Messages:
    1
    Likes Received:
    0
    I did not received any code to claim my bonus...! Did receive a mail thoug, but no code
     
  7. PoiznPeach

    PoiznPeach Moderator

    Joined:
    Apr 5, 2019
    Messages:
    38
    Likes Received:
    2
    Gender:
    Female
    Occupation:
    Pro Gamer & Graphics Designer
    Location:
    United States - East Coast
    Home Page:
    Hello Oloon,

    If you signed up as a pre-register before the game opened you would have an email with your codes in it. Check your spam folder and if you have gmail, look under the promotions tab as it can land there as well.
     
  8. player30981802

    player30981802 Житель форума

    Joined:
    May 4, 2019
    Messages:
    1
    Likes Received:
    0
    need redeem code
     
  9. PoiznPeach

    PoiznPeach Moderator

    Joined:
    Apr 5, 2019
    Messages:
    38
    Likes Received:
    2
    Gender:
    Female
    Occupation:
    Pro Gamer & Graphics Designer
    Location:
    United States - East Coast
    Home Page:
    The code from this thread were for people who pre-signed up before game release. That code set expired on the 20th of April. Presently there are no codes available for the game.